moby

Hotel AI Concierge

What’s the best way to get to the airport from here?
Can I get extra towels?
Can I get a late checkout?
What activities can we do today?
What are the top 3 coffee shops near us?

How Moby Works for Hotels

1

Setup Your Hotel Profile

Configure Moby with your hotel's amenities, services, and local information. Set breakfast times, checkout policies, and airport shuttle details to keep guests informed.

Assistant Setup

Follow the steps below to set up and launch your hotel AI assistant.

1. Amenities
2. ServicesIncomplete
3. Local Information
2

Reduce Staff Workload

Moby handles routine guest inquiries 24/7, freeing your staff to focus on personalized services. Reduce response times and improve guest satisfaction effortlessly.

moby|Encore Grover Beach
Listening...
Where can I findextra towels from?
3

Valuable Guest Insights

Moby logs guest interactions, providing insights into preferences and frequent requests. Use data-driven decisions to improve service and anticipate guest needs.

320Total
Interactions
230
Chat
Interactions
90
Audio
Interactions
1848%
April 15
2312/11
Date Range

Features

24/7 Availability

Your hotel guests will have access to assistance at any time, day or night. Moby provides answers 24/7, ensuring guests are never left waiting.

Human-Like Interaction

Guests will enjoy warm, natural conversations with Moby, making them feel like they're talking to a real person, real-time.

All Hotel-Related Answers

Moby delivers prompt, accurate responses to all guest inquiries, from Wi-Fi to room service, ensuring their stay is smooth and stress-free.

Local Suggestions

Moby offers personalized local recommendations, helping guests explore the best dining, attractions, and more, ensuring they fully enjoy their stay.

Hotel Dashboard

Every hotel is different. Easily add property specific details and instruction for Moby to communicate accurate information to your guests and access communication history.

Multilingual Communication

No more language barriers. Moby supports chat and voice in multiple languages, ensuring that guests can communicate in their preferred language, feeling understood and welcome.

Why Moby for Hotels

Reduce Staff Workload

Free up your front desk and concierge staff from answering repetitive questions, allowing them to focus on more complex guest needs.

Increase Guest Satisfaction

Provide instant, 24/7 responses to guest inquiries, enhancing their stay experience and leading to better reviews.

Drive Additional Revenue

Promote hotel amenities, services, and special offers to guests at the right time, increasing on-property spending.

Pricing

Trial

Not sure how Moby can help? Give it a try, risk free.

Pro 30-day trial
Up to 3 property
No card required
Includes 30-day risk-free trial.

PRO

Best for hosts, landlords, short and long term rentals.

Multimedia messages
Full context control
Chat history and analytics
Assistant link and QR code
Bulk discounts

Enterprise

Best for hotels, management companies, and municipalities.

Includes PRO
Property groups
Bulk pricing
Data insights

FAQ

How does Moby integrate with our existing hotel systems?

Moby offers seamless integration with popular Property Management Systems (PMS), Customer Relationship Management (CRM) tools, and other hotel software through our API. Our team will work with you to ensure smooth data flow between systems.

Can we customize the information Moby provides to our guests?

Absolutely! You can customize all aspects of Moby, including hotel information, services, local recommendations, and more. You can also set up automated responses for common questions specific to your property.

How does Moby handle guest requests?

Moby can process various guest requests such as room service orders, housekeeping requests, and maintenance issues. These requests can be automatically routed to the appropriate department through your existing systems or via email/SMS notifications.

Is Moby available in multiple languages?

Yes, Moby supports over 30 languages, making it ideal for hotels with international guests. The AI automatically detects the guest's language and responds accordingly.

How long does it take to implement Moby at our hotel?

Most hotels can implement Moby within 2-4 weeks. Our implementation team will guide you through the entire process, from initial setup to staff training and launch.