Privacy Policy, Moby

Effective Date: September 1st, 2023

  1. 1. Introduction

    Welcome to Moby, the customer support assistant software ("Moby," "we," "us," or "our") designed to provide support answers to users through text messages. Your privacy and data security are important to us. This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal information when you use Moby. By accessing or using Moby, you agree to the terms of this Privacy Policy.

  2. 2. Information We Collect

    1. Information You Provide: When you use Moby, we may collect information you provide voluntarily, such as your name, phone number, and the content of your text messages.
    2. Usage Data: We may collect information about your use of Moby, including interactions, preferences, and other usage details.
    3. Device Information: We may collect information about your device, such as the type of device, operating system, and unique device identifiers.

  3. 3. How We Use Your Information

    We may use the information collected for the following purposes:

    1. Providing Support: We use your information to provide you with support answers through text messages.
    2. Improving Moby: We may analyze usage patterns and feedback to enhance the functionality and user experience of Moby.
    3. Communication: We may use your contact information to communicate with you, such as responding to inquiries or providing updates.
    4. Legal Compliance: We may use your information to comply with legal obligations and protect our rights.

  4. 4. Data Sharing

    We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties, such as service providers and partners, to help us operate and improve Moby. These third parties are bound by confidentiality agreements and only use your information for authorized purposes.

  5. 5. Subscription and Payment Information

    1. Subscription Information: If you subscribe to our premium services, we may collect and store information related to your subscription, such as subscription type, billing cycle, and renewal dates.
    2. Payment Information: When you make payments through Moby, we may collect and store payment information, such as credit card details or other payment methods, necessary for transaction processing and billing.
    3. Security of Payment Information: We take reasonable measures to secure your payment information and ensure its confidentiality. However, please note that while we strive to protect your data, no data transmission over the internet or storage system is 100% secure.

  6. 6. Ownership of Content and Trademarks

    1. Exclusive Property: All content, trademarks, logos, and intellectual property associated with Moby are our exclusive property and are protected by applicable laws. You may not use, reproduce, or distribute our content and trademarks without our explicit consent.

  7. 7. Other Legal and Privacy Considerations

    1. Terms of Service (TOS): Our separate Terms of Service agreement outlines the terms and conditions governing the use of our software.
    2. Cookie Policy: Our Cookie Policy explains how we use cookies, the types of data they collect, and how users can manage or opt-out of cookies.
    3. Data Retention Policy: We specify how long we retain user data and the criteria for data deletion.
    4. Children's Privacy: We comply with the Children's Online Privacy Protection Act (COPPA) in the United States and similar laws in other jurisdictions if our software is used by children under 13 years of age.
    5. International Data Transfers: We ensure compliance with data protection laws governing cross-border data transfers.
    6. User Consent: We clearly explain how users can provide consent to data collection and processing.
    7. User Rights: We inform users of their data rights, including the right to access, rectify, and delete their personal data.
    8. Third-Party Services: We disclose the use of third-party services or plugins that collect user data and explain how these services handle data.
    9. Compliance with Legal Requirements: Our privacy policy and data practices comply with relevant privacy laws and regulations.
    10. Regular Audits and Updates: We periodically review and update our privacy policy and data practices to reflect changes in technology, regulations, and our business operations.
    11. User Education: We educate our users about their privacy rights and how to protect their personal information when using our software.
    12. Data Protection Officer (DPO): We have appointed a Data Protection Officer to oversee data protection compliance within our organization, as required by applicable laws.
    13. Incident Response Plan: We have developed an incident response plan to address data breaches or security incidents and notify affected users as required by law.

  8. 8. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised Privacy Policy will become effective when posted.

  9. 9. Contact Us

    If you have any questions or concerns about this Privacy Policy, our data practices, or the use of our content and trademarks, please contact us at our address: 213 N Glendale Ave., #1180, Glendale, CA 91206 or visit our website at https://moby.host.